Privacy Policy

Expansive Health Privacy Statement

Personal information collected by Expansive Health is protected by Australian privacy legislation. Personal information is any information or an opinion that identifies you and includes sensitive and health information.

Expansive Health may change this Statement from time to time by updating this page. This Statement is effective from 12 June 2020.


Expansive Health complies with the Australian Privacy Principles contained in the Privacy Act 1988 in handling personal information collected from clients, business partners, members of the public and Expansive Health personnel.

This Statement contains information about Expansive Health’s responsibilities, your rights, the information that may be collected by Expansive Health, and how it would be used.

The primary purpose for collecting personal information from individuals is to provide services to clients including planning, monitoring and evaluating the services. The kind of information we collect will depend on your relationship with Expansive Health (e.g. as a client, business partner, employee, member or online user of the Expansive Health website).

What information is collected and how?

The type of information collected and retained by Expansive Health includes personal information about:

  • clients
  • staff
  • people receiving a service from Expansive Health
  • other people who come into contact with Expansive Health


Personal information collected by Expansive Health (without limitation):

  • names and addresses
  • bank account details or credit card information (for direct debit of payments)
  • dates of birth
  • telephone numbers
  • email addresses
  • sensitive information*

Where possible, Expansive Health will generally collect your personal information directly from you. Expansive Health may collect personal information about you via our website [insert address], forms filled out, face-to-face meetings (either in person or virtually), competitions and events, promotional activities, telephone calls and email.

When collecting information, only information necessary for the activities of Expansive Health will be collected and recorded. Information given in confidence will remain confidential.

*Sensitive information

For the purpose of this Statement, sensitive information means the information you have disclosed to Expansive Health about your physical and mental health and wellbeing.

Sensitive information will only ever be used for providing services to you. Such information will not be used or disclosed for any other purposes without consent, except in exceptional cases when disclosure may be required by law or is necessary to protect the rights or property of Expansive Health, or any member of the public, or to lessen a serious threat to a person’s health or safety.

The types of sensitive information generally collected by Expansive Health include information relating to:

  • Your health
  • Your weight and body measurement
  • Your medical history
  • Whether you smoke or are pregnant
  • Whether you are on any medication
  • Other health related information that is necessary to properly advise you about fitness training.

Do we use cookies?

Yes – cookies are pieces of information that will be sent by Expansive Health when you log onto our website. These will be stored on your computer’s hard drive, to allow us to recognise you as a user when you next visit.


You can configure your browser to accept all cookies, reject all cookies, or notify you when a cookie is sent. Each browser is different, so check the “help” menu of your browser to learn how to change your cookie preferences.

If you disable the use of cookies on your web browser or remove or reject specific cookies from our website or linked sites, you may not be able to use the website as it is intended.

Personal information provided by other people

In some circumstances, Expansive Health may receive personal information about an individual from a third party – for example, references or referrals. This information forms part of the personal information described in this statement.

Expansive Health’s use of personal information

Expansive Health will collect, hold, use and disclose your personal information for purposes including (without limitation):

  • to verify your identity
  • to provide programs to you, to manage and account for the programs provided and to improve those programs
  • to manage our relationship with you
  • to provide you with information about events, programs, products or service that we believe may interest you
  • to respond to your feedback or complaints
  • to provide information to our third-party service providers in connection with any of the above

Some of your information may be transferred, stored, processed, used or disclosed overseas by Expansive Health if our service providers are located overseas or if the information is required to be used or disclosed overseas for the purpose for which it was conveyed to Expansive Health by the individual. Expansive Health takes reasonable steps to ensure that the overseas recipients of your personal information do not breach the privacy obligations relating to your personal information.

Management and security of personal information

As a condition of employment, Expansive Health staff are required to respect the confidentiality of information and the privacy of individuals. Expansive Health will take reasonable steps to ensure that the personal information it collects, uses, retains or discloses is accurate, complete and up to date and is protected from misuse, interference, loss, unauthorised access, modification or disclosure.

Contacting Expansive Health regarding access and correction, and privacy complaints

You may:

  • request access to and seek correction of your personal information held by Expansive Health at any time
  • make a complaint in relation to a breach of their privacy
  • submit a query or concern about this Privacy Statement or Expansive Health’s information handling processes.

This can be done by contacting [insert email address].

You will be required to provide proof of identity in order to obtain access to your personal information. Expansive Health aims to provide access to your personal information within 30 days of receipt of a valid request.




At all times, privacy complaints will be:

  • treated seriously
  • dealt with promptly
  • dealt with in a confidential manner.

We will commence an investigation into your complaint. You will be informed of the outcome of your complaint within a reasonable period of time following completion of the investigation.

Communications preferences

To update us with your communications preferences, including electing NOT to receive further information from us, please contact We can change the types of communications you receive, or stop all communication from us. Please allow 28 days for your request to be processed and your preferences to take effect.

If we have contacted you by email or text message, you can use the unsubscribe function in that email or text message to notify us that you do not want to receive further information via that channel.